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Togean Naturale is committed to protecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.
Please read the following carefully to understand our views and practices regarding your personal information.
1. Who are we?
This Privacy Policy applies to information that each of Togean Naturale (including its subsidiaries and affiliate entities worldwide, individually and collectively referred to herein as "Togean Naturale," "we," "us," or "our") collects from you.
The personal information we collect is controlled by Togean Naturale, with its headquarters at Togeannaturale, Jalan Bima Nyitdah, Kediri Tabanan 82121. For the purposes of applicable data protection laws, the relevant Togean Naturale entity (as set out in Section 14 below) is the data controller of your personal information.
2. What information is covered by this Privacy Policy?
This Privacy Policy covers all personal information that we collect, use, and process, which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.
3. What personal information do we collect from you and how do we collect that information?
The types of personal information we may collect and hold vary depending on the nature of our interaction with you and may include:
Identifying and contact information such as your name, postal and email address, telephone number, gender, date of birth, and title.
Payment information.
Information gathered from social media, such as your profile picture, likes, location, and friend list.
Geo-location details when using one of our mobile applications.
Health information such as skin concerns and adverse reactions to products.
Product preferences and other related information.
We may collect your personal information in several ways, including when you:
Visit our website, register an account, purchase products, or undertake a live consultation.
Visit one of our Togean Naturale retail stores or counters, including if you register an account with us in-store.
Correspond with us across any of our channels (e.g., messaging platforms such as text message, live chat, WhatsApp, social media, and email).
In most cases, we collect your personal information directly from you. On some occasions, we may collect your information from third parties, such as payment platform providers.
4. How do we use your personal information?
Why we process your information: To provide you with information about our products and services.
How we use your information for this purpose: We process your order history to develop, market, sell, or otherwise provide products, services, or information to you. We also process your name and contact details to provide you with newsletters, product information, store launch details, and event invitations.
Justification: This processing is necessary to fulfill our contractual obligations to you and to provide the best possible customer experience.
Why we process your information: To process your payments and protect you against fraudulent transactions.
How we use your information for this purpose: We process payment details to fulfill your purchase orders, ensure secure transactions, and detect fraudulent activity.
Justification: This is necessary for contract performance and fraud prevention.
Why we process your information: To provide you with products and services that you have purchased from us.
How we use your information for this purpose: We may use your name and contact details to fulfill contractual obligations for product or service delivery.
Justification: This is essential to meet our legal and contractual obligations to you.
9. What are your rights in relation to your personal information?
You have the following rights available to you in respect of the personal information we hold about you:
Access. You have the right to request a copy of the personal information we are processing about you, as well as other supplementary information. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.
Rectification. You have the right to request that incomplete or inaccurate personal information that we process about you be rectified.
Deletion. In some jurisdictions in which we operate, you have the right to request that we delete personal information that we process about you, except where we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise, or defend legal claims.
Restriction. In some jurisdictions in which we operate, you have the right to restrict our processing of your personal information in certain circumstances, including where you believe such data to be inaccurate; our processing is unlawful; or where we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
Portability. In some jurisdictions in which we operate, you have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information that you have provided to us, and (b) if we are processing that data based on your consent or to perform a contract with you.
Objection. In some jurisdictions in which we operate, where the legal justification for our processing of your personal information is our legitimate interest, including the profiling we undertake to send you personalized offers, product recommendations, and similar content, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing that override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim. You also have the right to object to the processing of your personal data for direct marketing purposes.
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.
You can make a request to exercise any of these rights in relation to your personal information by sending the request to business@togeannaturale.com.
Togean Naturale will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any of your personal information that is inaccurate or out of date. In some circumstances and in accordance with applicable privacy laws, we may not permit you access to your personal information, or we may refuse to correct your personal information, in which case we will provide you reasons for this decision. Please note that where you have withdrawn your consent to our collection, use, and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice) or do not provide us with the personal information we request, we may be unable to provide you the products or services you have requested or contact you in the future.
You also have the right to lodge a complaint with us and, where applicable, with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please advise us of your concern or complaint in writing and send it to the relevant Togean Naturale entity at the address set out below under the section titled "How can you contact us?". Your concern or complaint will be considered or investigated by us, and we will respond to your complaint within a reasonable time. It is our intention to use our best endeavors to resolve any complaint to your satisfaction. However, if you are unhappy with our response, in Indonesia, you may contact the relevant authority, such as Komisi Informasi or other local data protection bodies.
10. Do we use CCTV?
Please note that where CCTV is in operation in our stores, you may be captured on CCTV and your image stored. All CCTV footage is captured purely for your security and for the prevention and detection of crime. If you would like to know more about this, please contact us using the details provided below.
11. How do we protect your personal information?
We do several things to keep our data secure, including administrative, technical, and physical safeguards such as firewalls and encryption measures.
While we endeavor to protect our systems, website, operations, and information against unauthorized access, use, modification, and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.
Togean Naturale takes reasonable steps to:
a) Make sure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date;
b) Protect the personal information that we hold from misuse, loss, unauthorized access, modification, or disclosure; and
c) Where permitted by law, destroy or permanently anonymize personal information that is no longer needed.
Please read the following carefully to understand our views and practices regarding your personal information.
1. Who are we?
This Privacy Policy applies to information that each of Togean Naturale (including its subsidiaries and affiliate entities worldwide, individually and collectively referred to herein as "Togean Naturale," "we," "us," or "our") collects from you.
The personal information we collect is controlled by Togean Naturale, with its headquarters at Togeannaturale, Jalan Bima Nyitdah, Kediri Tabanan 82121. For the purposes of applicable data protection laws, the relevant Togean Naturale entity (as set out in Section 14 below) is the data controller of your personal information.
2. What information is covered by this Privacy Policy?
This Privacy Policy covers all personal information that we collect, use, and process, which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.
3. What personal information do we collect from you and how do we collect that information?
The types of personal information we may collect and hold vary depending on the nature of our interaction with you and may include:
Identifying and contact information such as your name, postal and email address, telephone number, gender, date of birth, and title.
Payment information.
Information gathered from social media, such as your profile picture, likes, location, and friend list.
Geo-location details when using one of our mobile applications.
Health information such as skin concerns and adverse reactions to products.
Product preferences and other related information.
We may collect your personal information in several ways, including when you:
Visit our website, register an account, purchase products, or undertake a live consultation.
Visit one of our Togean Naturale retail stores or counters, including if you register an account with us in-store.
Correspond with us across any of our channels (e.g., messaging platforms such as text message, live chat, WhatsApp, social media, and email).
In most cases, we collect your personal information directly from you. On some occasions, we may collect your information from third parties, such as payment platform providers.
4. How do we use your personal information?
Why we process your information: To provide you with information about our products and services.
How we use your information for this purpose: We process your order history to develop, market, sell, or otherwise provide products, services, or information to you. We also process your name and contact details to provide you with newsletters, product information, store launch details, and event invitations.
Justification: This processing is necessary to fulfill our contractual obligations to you and to provide the best possible customer experience.
Why we process your information: To process your payments and protect you against fraudulent transactions.
How we use your information for this purpose: We process payment details to fulfill your purchase orders, ensure secure transactions, and detect fraudulent activity.
Justification: This is necessary for contract performance and fraud prevention.
Why we process your information: To provide you with products and services that you have purchased from us.
How we use your information for this purpose: We may use your name and contact details to fulfill contractual obligations for product or service delivery.
Justification: This is essential to meet our legal and contractual obligations to you.
9. What are your rights in relation to your personal information?
You have the following rights available to you in respect of the personal information we hold about you:
Access. You have the right to request a copy of the personal information we are processing about you, as well as other supplementary information. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.
Rectification. You have the right to request that incomplete or inaccurate personal information that we process about you be rectified.
Deletion. In some jurisdictions in which we operate, you have the right to request that we delete personal information that we process about you, except where we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise, or defend legal claims.
Restriction. In some jurisdictions in which we operate, you have the right to restrict our processing of your personal information in certain circumstances, including where you believe such data to be inaccurate; our processing is unlawful; or where we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
Portability. In some jurisdictions in which we operate, you have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information that you have provided to us, and (b) if we are processing that data based on your consent or to perform a contract with you.
Objection. In some jurisdictions in which we operate, where the legal justification for our processing of your personal information is our legitimate interest, including the profiling we undertake to send you personalized offers, product recommendations, and similar content, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing that override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim. You also have the right to object to the processing of your personal data for direct marketing purposes.
Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.
You can make a request to exercise any of these rights in relation to your personal information by sending the request to business@togeannaturale.com.
Togean Naturale will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any of your personal information that is inaccurate or out of date. In some circumstances and in accordance with applicable privacy laws, we may not permit you access to your personal information, or we may refuse to correct your personal information, in which case we will provide you reasons for this decision. Please note that where you have withdrawn your consent to our collection, use, and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice) or do not provide us with the personal information we request, we may be unable to provide you the products or services you have requested or contact you in the future.
You also have the right to lodge a complaint with us and, where applicable, with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please advise us of your concern or complaint in writing and send it to the relevant Togean Naturale entity at the address set out below under the section titled "How can you contact us?". Your concern or complaint will be considered or investigated by us, and we will respond to your complaint within a reasonable time. It is our intention to use our best endeavors to resolve any complaint to your satisfaction. However, if you are unhappy with our response, in Indonesia, you may contact the relevant authority, such as Komisi Informasi or other local data protection bodies.
10. Do we use CCTV?
Please note that where CCTV is in operation in our stores, you may be captured on CCTV and your image stored. All CCTV footage is captured purely for your security and for the prevention and detection of crime. If you would like to know more about this, please contact us using the details provided below.
11. How do we protect your personal information?
We do several things to keep our data secure, including administrative, technical, and physical safeguards such as firewalls and encryption measures.
While we endeavor to protect our systems, website, operations, and information against unauthorized access, use, modification, and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.
Togean Naturale takes reasonable steps to:
a) Make sure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date;
b) Protect the personal information that we hold from misuse, loss, unauthorized access, modification, or disclosure; and
c) Where permitted by law, destroy or permanently anonymize personal information that is no longer needed.