Frequently Asked Questions
What products does Togean Naturale offer?
Togean Naturale specializes in high-quality, natural skincare products, including soaps, body lotions, shampoos, conditioners, massage oils, body scrubs, and more. All our products are made using organic ingredients, sourced from local farmers in remote villages in Sulawesi, (Togean Islands), Bali, and Papua (Raja Ampat)
Are your products cruelty-free?
Yes, all of our products are cruelty-free. We are committed to ethical practices and do not test on animals.
How are your products made?
Our products are handmade using natural ingredients such as coconut oil, essential oils, and other plant-based elements. We work closely with local farmers to ensure that all our ingredients are sustainable and of the highest quality.
Are your products suitable for all skin types?
Yes, our products are suitable for all skin types, including sensitive skin. However, we recommend reviewing the ingredients list for any potential allergens. If you have concerns, please consult with a dermatologist before using any new skincare product.
Where can I buy Togean Naturale products?
You can purchase our products directly from our website or explore our stockist section for more options. Additionally, we are available in selected supermarkets, hotels, and online marketplaces such as Amazon in the U.S. and Canada.
Do you offer international shipping?
Yes, we offer international shipping. We ship to various countries. Shipping costs and delivery times depend on the destination, and we strive to provide tracking information for all international orders.
How do I contact customer support?
You can reach our customer support team by emailing business@togeannaturale.com or by sending us a message on WhatsApp at +62 812-3989-7428. We are happy to assist you with any inquiries or concerns!
What payment methods do you accept?
We accept a variety of payment methods including credit cards, debit cards, and PayPal. All transactions are processed securely.
Can I return or exchange a product?
Yes, we offer a return and exchange policy for products purchased from our website. If you are unsatisfied with your purchase, please contact our customer support team within 1 days of receiving your order, and we will assist you with a return or exchange.
Are Togean Naturale products safe for the environment?
Absolutely! We are committed to sustainability and reducing our environmental impact. Our products are made with biodegradable ingredients, and we use eco-friendly packaging materials whenever possible.
How can I stay updated on Togean Naturale news and promotions?
To stay updated on our latest products, offers, and promotions, subscribe to our newsletter on the website, or follow us on social media platforms such as Instagram and Facebook.
Do you offer wholesale or partnership opportunities?
Yes, we offer wholesale opportunities to businesses looking to stock our products. Please reach out to business@togeannaturale.com for more information.