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Frequently Asked Questions

Below are some of are common questions about orders

Togean Naturale specializes in high-quality, natural skincare products, including soaps, body lotions, shampoos, conditioners, massage oils, body scrubs, and more. All our products are made using organic ingredients, sourced from local farmers in remote villages in Sulawesi, (Togean Islands), Bali, and Papua (Raja Ampat)

Yes, all of our products are cruelty-free. We are committed to ethical practices and do not test on animals.

Our products are handmade using natural ingredients such as coconut oil, essential oils, and other plant-based elements. We work closely with local farmers to ensure that all our ingredients are sustainable and of the highest quality.

Yes, our products are suitable for all skin types, including sensitive skin. However, we recommend reviewing the ingredients list for any potential allergens. If you have concerns, please consult with a dermatologist before using any new skincare product.

You can purchase our products directly from our website or explore our stockist section for more options. Additionally, we are available in selected supermarkets, hotels, and online marketplaces such as Amazon in the U.S. and Canada.

Yes, we offer international shipping. We ship to various countries. Shipping costs and delivery times depend on the destination, and we strive to provide tracking information for all international orders.

You can reach our customer support team by emailing business@togeannaturale.com or by sending us a message on WhatsApp at +62 812-3989-7428. We are happy to assist you with any inquiries or concerns!

We accept a variety of payment methods including credit cards, debit cards, and PayPal. All transactions are processed securely.

Yes, we offer a return and exchange policy for products purchased from our website. If you are unsatisfied with your purchase, please contact our customer support team within 1 days of receiving your order, and we will assist you with a return or exchange.

Absolutely! We are committed to sustainability and reducing our environmental impact. Our products are made with biodegradable ingredients, and we use eco-friendly packaging materials whenever possible.

To stay updated on our latest products, offers, and promotions, subscribe to our newsletter on the website, or follow us on social media platforms such as Instagram and Facebook.

Yes, we offer wholesale opportunities to businesses looking to stock our products. Please reach out to business@togeannaturale.com for more information.

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